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The "Shopping Verizon" option always shows "All agents are busy right now" and the remaining options are available only under existing accounts. This is rather embarrassing for a communications provider. Perhaps I should take my business elsewhere.
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I am referring to this page:
http://www.verizonwireless.com/wcms/contact-us.html#ShoppingVerizon_LivCht_Shop
The options other than "Shopping Verizon" are available only under an existing account, which requires an active line. However, thank you for drawing my attention to the live chat link on other pages, which does work.
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What are you looking to accomplish? Support, sales, etc...? The sales chat pops up most all the time when on the phones or plans pages. I find it best to be logged out of the account, go to Live Chat, click what you want to do, log in from there, then the green light comes on for Live Chat. I cannot get it to work myself if I am already logged in.
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I am referring to this page:
http://www.verizonwireless.com/wcms/contact-us.html#ShoppingVerizon_LivCht_Shop
The options other than "Shopping Verizon" are available only under an existing account, which requires an active line. However, thank you for drawing my attention to the live chat link on other pages, which does work.
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