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Why does my outbound caller ID show a wrong name?

Mikalo
Miembro

I recently got a cell phone with verizon. I called my home phone and some other name displayed. It appears to be a persons name, so maybe someone who had the number before. How can I get this fixed?

1 Solution

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Re: Outbound caller ID shows wrong name

zellerandy
Sr. Member

Go to my Verizon>Products and apps>Free>share name ID     Put in your name if you want or select unknown.   Restart phone.  It make take a day to resset but this should fix the problem

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Re: Outbound caller ID shows wrong name

Community Manager
Community Manager

I'm sorry this is happening. We always want it to state cellular caller or Verizon Wireless. Does this happen with multiple caller ids
JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Outbound caller ID shows wrong name

Mikalo
Miembro

It displays Duncan A when I called my home phone. Which isn't my name. When

I had first set up my service I asked about this and the person on the

phone said a Tech person had to fix it and it was a known problem, but that

was several weeks ago and it stills shows the same on caller ID.

On Tue, Jan 26, 2016 at 1:54 PM, Verizon Wireless Customer Support <

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Highlighted

Re: Outbound caller ID shows wrong name

zellerandy
Sr. Member

Go to my Verizon>Products and apps>Free>share name ID     Put in your name if you want or select unknown.   Restart phone.  It make take a day to resset but this should fix the problem

View solution in original post

Re: Outbound caller ID shows wrong name

efinnegan
Miembro

I can't find where you're talking about

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Re: Outbound caller ID shows wrong name

Community Manager
Community Manager

efinnegan, I would be happy to point you in the right direction, so you can set up Share Name ID. Please visit the link below, and review number 3 for instructions about how to sign up. May I ask the reason why you are looking into Share Name ID? If you are having any issues or concerns we can help with, we would like to assist in any way we can. 

 

http://spr.ly/6609EcZlV

 

MichelleH_VZW

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