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Why do people put up with this forum where everybody throws their 2 cent answer in hoping that it is correct

Miembro

Why don't you demand that Verizon just answer the forum queries from people instead of moderating(i.e. sitting and watching) while hundreds of the customers that they SHOULD be helping, post replies to the questions until somebody hits the nail on the head and gets it right, then they tell you that IS the correct answer????

The internet is an amazing place but this has got to be one of the most asinine ways I have ever seen to have a company answer  frequently asked questions

and /or general queries about the services they provide.

They are sitting and watching as different people try to answer questions about Verizon services , probably laughing their butt's off watching as forum users bumble through trying to give the right info,and then when somebody gives the right answer--they get a thumbs up and some points.

So obviously Verizon can answer these questions themselves, but instead wants all the forum users to try and "guess" the correct answer???

Then rewards the person that "guessed" correctly with a thumbs up (WOW!) and some points(BIG WOW!!)

  I guess there is one born every minute.

Why any of you should tolerate or participate in this way of getting answers from a company regarding the services they provide is the question that you should really be asking yourselves.

More importantly you should be asking Verizon why the Hell would they do something so illogical, time consuming, and retarded.

    Instead of just answering the questions themselves.

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Re: Why do people put up with this forum where everybody throws their 2 cent answer in hoping that it is correct

Not applicable

You mean the same way you answered another post?

Self help has been around a very long time. Personally I don't care for thumbs up or points. I am more times than not at odds with Verizon tactics and greed. However the service they provide are excellent albeit higher than the rest, which will change when the other providers complete their buildouts.

People that buy these cell phones don't even read the manuals so they come here and ask how to do this or that, where is my upgraded OS and my music is missing etc. Its in the manual but they don't bother to read it.

Other questions regarding changing plans and different devices although available at 611 people don't want to call customer service or walk into a corporate store to research those questions or even get answers. So they come here and ask for help, and most of the time the answers are exactly what they wanted.

Other times the questions are totally debatable or just consumer rants. People just need to vent. Different answers on many occasions are answered over and over again till the consensus proves the reply as being cirrect. Then you acknowledge that correct answer. The points can be a badge of accomplishment for service provided. Personally I don't care about those things, I just like to help when I can.

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Re: Why do people put up with this forum where everybody throws their 2 cent answer in hoping that it is correct

Líder Sénior

This is a customer-to-customer forum, not Verizon Customer Service.  There was a similar question in a thread the other day and an explanation given in this thread: