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Why do current customers pay more than new customers?

MARWAL47
Miembro

Why are phone upgrades cheaper to new customers and existing customers pay more ? Been with verizon long before it was Verizon ( 25 yrs or more } .Why would verizon care if existing customers received same deal , makes no sense to me that you rub existing customers noses in the fact that new customers get better deals on phones .Seriously thinking about switching companies.

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Re: Why do current customers pay more than new customers?

deloused
Sr. Member

Existing customers can always get the sane deals. When promos apply for adding lines you can do that too. It’s always a good idea to shop around for the best deal, though you’ll notice all carriers do it that way

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Re: Why do current customers pay more than new customers?

glitchedpixel
Sr. Member

Our Verizon account was originally an Alltel one and one of our phones was a pixel for $10 a month. You're focusing too hard on promos requiring a new line. Guess what happens when you switch carriers? You'll be making the same rant 2 years from now on their forum.

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Re: Why do current customers pay more than new customers?

Empleado de Verizon

MARK WALTERS,

We don't want you to leave the VZW team. We understand the importance of receiving the best values and benefits when interested in purchasing a new device. Here's a link to our current devices and offers as we do have offers that do not require a new line of service Smartphones - Buy The Newest Cell Phones | Verizon Wireless. Here's a link that will keep you up to date with VZW products and services https://forms.verizonwireless.com/dgf/optin/2012/08282012_general_optin/. Here's a link that will assist with upgrading your device online Upgrade Device FAQs | Verizon Wireless refer to number 1. Which device are you interested in?  

CoreyM_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Why do current customers pay more than new customers?

boringusername
Sr. Member

MARWAL47 wrote:

Why are phone upgrades cheaper to new customers and existing customers pay more ? Been with verizon long before it was Verizon ( 25 yrs or more } .Why would verizon care if existing customers received same deal , makes no sense to me that you rub existing customers noses in the fact that new customers get better deals on phones .Seriously thinking about switching companies.

And in 2 years you'll be switching again

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