My problem is resolved. However NONE of the people who were supposed to be helping me did anything. JuanD_VZW did nothing. None of the supervisors mentioned earlier in this thread did anything. Josie in Tucson, who told me she'd take care of it, did nothing.
Without exaggeration, I easily made 50 calls and spent 12-15 hours on the phone to get this resolved. To actually get the port-in credits that Verizon offered me in order to make me a customer. The port-in credits I was told would automatically appear on statement.
At least six people told me the port-in credits did not exist, even after I contacted the originating store (who confirmed they did), and provided internet evidence. While this was a regional promotion, that's no excuse for Verizon not knowing what their own promotions were.
At least six additional managers told me they were taking care of it, but didn't. Not one of those managers notated the account, so every time I called in, the process started over again. Clearly, Verizon has trained their managers to say anything to a customer to get them off the phone.
I finally talked to someone who confirmed that the promotion did exist, and immediately provided the credits to my account. Why was this rep able to do something that nobody else could? I have no idea, but the process Verizon put me through was reprehensible.
Still waiting to hear back from JuanD_VZW, who promised to make things right earlier in this thread. Not holding my breath.
Ironically, I chose Verizon over cheaper Sprint and T-Mobile because I had heard those companies had terrible customer service.
How could it be worse than this?
