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Why do I continue to get charged for a phone line that I cancelled? Very frustrating!
pjay1122
Newbie
‎03-02-2014 07:30 AM

I have tried to disconnect a phone line twice and I continue to get charged.  I've been to the store and always leave happy then I get a bill and it's not correct again.  Then long hold times longer than 10 minutes.  I just wish I could get this resolved. 

ugh...... 

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Re: Why do I continue to get charged for a phone line that I cancelled? Very frustrating!
Not applicable
‎03-02-2014 11:07 AM

call 1-800-922-0204 or *611 and ask for the cancellation department.

They will try and keep you but stick to your wanting to terminate service. Have them give you a transaction number as a receipt.

If you port the lines to another cell provider they close out that day. Effective at the end of your billing cycle.

Good Luck

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Re: Why do I continue to get charged for a phone line that I cancelled? Very frustrating!
vzw_customer_support
Customer Service Rep
‎03-04-2014 08:56 AM

Pjay1122, I'm sad to hear that you want to leave. I can help figure out any billing issues. I sent you a private message. Please reply back with more details.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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