Why can't I complete a port of my number?

[Hydro_Bosco]

Last week I bought a new Galaxy S6 with a temporary number.  I'd spent over a week fudging about trying to port an old phone number to the new phone.  A few days ago I was successful and gave a representative over the phone all of the necessary information.  Today when I called from somebody else's phone to verify the status of the porting, I was prompted with a successful port message.  The issue is, my phone is not working, and the TracFone that I was using before has been disconnected.  So now all I have is a small computer that cannot make calls or texts.

Could somebody please help me with this?

[naansalad]

where did you bought phone @...was it as online or store ...are you going with post pay or prepay account? did you called @

888-844-7095 and talked to someone for assistance yet?

[Hydro_Bosco]

I bought the phone at Best Buy on the 28th. I am going with a monthly

plan. I called the number last night, but what are the hours available to

contact support, because I work most of the day and am unable to call.

On Thu, Apr 7, 2016 at 11:01 AM, naansalad <forums@verizonwireless.com>

[naansalad]

it has to be fixed by best buy feel free to go back or contact best buy they need to call V to get fixed if you try to get fixed it be long process.

if best buy let you walk with phone and not working phone with your number then deal with best buy.........

[smith6612 · Accepted solution]

Did you get a text message on your phone confirming the port was complete? Verizon will send a "Welcome to Verizon Wireless" text message to your phone, asking you to turn it off and back on.

You have done that, correct?

[naansalad]

OP will not get text cause OP phone was never activated with old number only device was issue without a number.in another words op number is somewhere in universe but not on device

[smith6612]

It was. OP stated their phone was purchased with a temporary number. This is common to do when purchasing a new phone when changing carrier, as it is easier and more reliable to do a port over a temp number rather than port to an inactive device. That temporary number provides the full line of service to them.

[Hydro_Bosco]

Just tried to restart my phone, nothing has changed, my phone is still

inactive. I started the port process after leaving the store.

On Sat, Apr 9, 2016 at 2:06 PM, smith6612 <forums@verizonwireless.com>

[Hydro_Bosco]

I retract that statement, restarting it didn't work, but turning it off

completely before turning it back on seems to have worked. Thank you.

On Sat, Apr 9, 2016 at 3:06 PM, Julien Belliveau <

[smith6612]

Glad to hear!