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Why can I only text Verizon numbers?

Miembro

I need to know why I can't text anyone unless their carrier is also Verizon. I switched over to Verizon Prepaid a month ago and haven't been able to text anyone outside Verizon. I can't text my mom or grandma who are Virgin Mobile and I can't text my roommate who is Sprint. I can call my mom and grandma but they aren't able to call me and neither of us can text. They all get a message saying "the number you are trying to reach is out of service." I'm obviously not out of service if I can text other Verizon users. I desperately need help. This is the most frustrating thing ever and I am about to cancel my Verizon phone.

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Re: Why can I only text Verizon numbers?

Community Manager
Community Manager

BrookeLouise710,

I am so sorry to hear you are having issues with messaging others. We definitely want to make sure all your services are working correctly. Have you attempted to reach out to our prepaid department at 888-294-6804 for further assistance?

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: Why can I only text Verizon numbers?

Community Manager
Community Manager

BrookeLouise710,

I am so sorry to hear you are having issues with messaging others. We definitely want to make sure all your services are working correctly. Have you attempted to reach out to our prepaid department at 888-294-6804 for further assistance?

LindseyT_VZW

Follow us on Twitter @VZWSupport

View solution in original post

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