Why can I NOT receive text messages from certain phone numbers?

[cosmic_kristy]

I cannot receive  text messages from two phone numbers, well who knows how many others.   They do not have a 1 in front of their number, they are also verizon  customers, we have both restarted our phones, verizon has reset my text  messaging, we have both deleted our contacts and created a new one.  I  never had problems before with these two clients.  This is really  getting old.  I have had the Galaxy 4s for one month, and nothing but  problems.  I want my IPHONE back.

[Ann154]

The other phones on those phone numbers, are they iPhones? Have you disassociated your phone number with your Apple ID and iMessages?

[cosmic_kristy]

Ann154, how would I do that? 

[Ann154]

cosmic_kristy wrote:

Ann154, how would I do that? 

You should check out the other discussions in the Apple and iPhone spaces on this community. Several others users have had similar issues.

[vzw_customer_support · Accepted solution]

Hey cosmic_kristy,

Let's ensure we can help you fall back in love with your Galaxy S4! I would suggest unregistering your Apple ID from the device. I have provided some insight below;

Step 1 - Go to supportprofile.apple.com/MySupportProfile.do.
Step 2 - Log in with your Apple ID and password.
Step 3 - Select the product you need to de-register (your iPhone, for example).
Step 4 - Click ‘Unregister’.
Step 5 - You’ll see the message ‘Are you sure you want to unregister and delete this product?’ – Click ‘Unregister’ again.

**Important info** By unregistering your iPhone from your Apple ID through the Apple site, it won’t have access to the App Store or content you’ve purchased unless you reregister it.

YosefT_VZW
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