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¿Por qué es tan malo el Servicio al Cliente de Verizon?

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<Duplicate post locked for cross posting per the . See for any replies.>

Why does Verizon choose to have such bad customer service?  Doesn't Verizon understand that if they had good customer service, they'd have a lot more customers?  And if they had a lot more happy customers, they'd make a lot more money and even be able to lower their rates a little, which would get them even more customers and money.

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