Where do I complain about Verizon Customer Service?

[ldbouchier]

I have never seen such incompetence or lack of any interest in resolving customer problems!

I placed an order on Friday 26th for the new Moto X by upgrading my Edge agreement. Not only did the order not process, I never received the code to customize my new phone. I spent Sat and Sunday trying to chase down the problem being misinformed by a variety of agents at Verizon who mainly resorted to finger pointing at Motorola, kindergarten anyone??

At least 4 agents promised to call me back but never did, calls constantly dropped 'mysteriously' and in the end I cancelled the order, as no one seemed to be aware of what was going on.  I really have never experienced such shoddy service, you should be ashamed of calling it 'customer support'

Order Summary:

	Preorder Confirmation:  (removed)
	Order Number: (removed)
	Order Location: W327701
	Order Date: 09/26/2014
	Ship By: 09/26/2014
	Sales Person:

>> Edited to comply with the Verizon Wireless Terms of Service <<

Message was edited by: Verizon Moderator