Since October 2014 Verizon has ceased to send receipts for my pre-paid services and documentation of these financial transactions. I literally have to contact support every month for a copy of my receipt. Support tells me today that I must call monthly to get my financial receipts for service as they are no longer being sent unless you are part of "contract services". So for the 3+ years I have had my iPad and automatically receiving receipts for services I have to call for them. This sounds more like customer inconvenience vs. customer service. I am also told I cannot be listed as an ACCOUNT OWNER to view this information on my online account as that is also part of "contract services" and not available to the common-ers.
WTH Verizon! .... you are conducting financial transactions and not providing documentation to these. You successfully charge me each month however cannot show a receipt. YOU ARE AWFUL. You tell your customers THEY have to contact you to get a receipt?????
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