I am livid and need to contact corporate ASAP, verizon CS is horrible. No one ever knows what they are talking about and everyone always tells you something different. I have been waiting for a supervisor to call me back for 2 days and nothing!!! I am so done with this company, i have been a loyal customer for 10 years and never have i had this many problems with anyone.
What is going on? Hopefully we can help.
You can search your local corperate store on line. Find a Store | Verizon Wireless Store Locator
I have been having problems with them lately and it is a long story. To cut it short i needed to return a device and i did so late and had numerous reps tell me the charge would be taken off as soon as the phone was returned and i did so and now they turned off my phone because of the charge. I spent 45 min on the phone with someone on friday and she said her supervisor would take the charge off within 24 hrs and they did not do so and i wake up saturday morning and my phone is off and the supervisor i spent a hr on the phone with told me that my phone would not be turned on til tuesday when the charge is taken off because his people do not work on the weekend. I am fed up with everyone telling me something different and if the initial supervisor would have taken off the charge like she was supposed to i wouldn't be in this situation. I have a sick parent and need my phone on. I have also been waiting for a phone call back regarding the status of the situation and no one has yet to call me, I have written a letter to corporate and will be mailing it off today. This is a mistake on their end and needs to be fixed ASAP i should not have to wait 48 hrs for a mistake verizon made.
What is their mistake? You returned the phone late?
Here is the only address I could find that may help- see Contact Us | Verizon Wireless
Verizon Wireless
ATTN: Correspondence Team
PO Box 5029
Wallingford, CT 06492
If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE."
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