My phone broke 11 days ago, but luckily I had insurance. However, Asurion says they are on backorder, and that's all the information they'll give me. Multiple contacts with Verizon CSR result in nothing more than a request to call Asurion's 800 number, which results in a pre-recorded message reminding me they are on backorder and they'll contact me when they're available.
It's incredibly frustrating, especially since I signed the insurance agreement with Verizon, not Asurion, but Verizon doesn't seem to care or take any responsibility for it. It's not clear to me what I'm paying insurance for if I'm unable to actually get the phone replaced.
Could someone from Verizon please contact me and let me know what my options are? If I can't get my phone replaced, can I get a refund on the insurance, and remove future payments for my broken phone?
It seems I'm not the first to have these sorts of issues with Verizon and Asurion: