We've been trying for 4 days to simply transfer a line

[randomleekind]

You wait for 30 minutes to speak to customer service because "We're experiencing highly unusual hold times". Ha! Are there any other kind?

The first thing customer service does is take my number and put me on hold, where I wait for another 30 minutes. Unbelievable!

Then they come back and say they are going to transfer me to another department where my call gets disconnected. (Forth time now).

I complained on the auto-"We Value You as a Customer" Survey and no one calls back.

How many other folks are experiencing the same frustration?

[vzw_customer_support]

Hi randomleekind,

This is unacceptable! This is not our value of customer service that we provide. I do apologize for the holds. We have been a little busy.  I see that you are needing assisting with transferring a line. To save time, you can reach out to our Assumption of Liability Team directly at 888-832-4540. Keep us posted if we can help with anything else.

Thanks, BobbyS_VZW
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