Was lied to back in March about a contract.
Kyzr
Enthusiast - Level 2

Ok, back story.  Back in March I offered to help a friend with a phone line when she was on hard times.  Asked the rep at the store if it would be possible to cancel that line when my other contract was up, by "swapping" the contract to my current phone number.  I was told yes.

Based on that information, I made a financial decision to help my friend.  This was roughly a $45/mo (24 mo) or a $1080 decision based on that information. Called in today and was greeted by definitely the rudest human being that must work for your call center.  Got the vibe based on her attitude that I was being lied to.  Before I could even ask she offered to transfer me to a supervisor which I accepted.

Supervisor gave me the same information, and so now I'm in an awkward situation.  I'll be the first to admit I wasn't exactly nice to your service reps once I realized I had been lied to, and for that I apologize.  On average I use less than 200 minutes, less than 200 texts, and less than 500mb of data.  I've been a customer for over 7 years.  I'm what you would call a "high margin" customer; You guys make a ton of money off me for very little overhead.  That said, I'm not going to be taken advantage of.

As I see it, you have two choices:

1.) You guys can honor the promise that was made to be last March, transfer the duration of my contract to my current #, and I'll just pretend it never happened.  Continue being a loyal customer.  You lose $45/mo + $350 from an EFT I wouldn't pay ($1025 total).  But you keep roughly $45/mo for more or less indefinitely.  I'd even be willing to re-sign a 2 year contract for the old# to accomplish this.

2.) You guys can tell me to get bent.  Now, that would be the end of our 7 year relationship.  You guys would get an EFT out of me, but that would literally be the final $350 you guys ever see from me.  Because Option #2 also includes me getting two ports to T-Mobile.  One for my oldest #, and one for the contract #.  They'd reimburse me the $350, I'd drop the new #, and I'd have my old #.

Basically at this point what you're doing is hoping that I will accept you holding my oldest # hostage.  Like I said, I'm not one to be taken advantage of.  I understand you guys are a business and need to have profitable rates; Good for you, yay Capitalism.  But I think I've pretty clearly laid out the financial reasons you should do this, never mind the ethical reasons.

So how about it.  We still gonna do business?

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Re: Was lied to back in March about a contract.
Kyzr
Enthusiast - Level 2

The process is called a "Line Reduction".  My OOC # is cancelled (and reserved).  My in-contract # is then changed to the reserved #.  This is the only thing I ever wanted.  I didn't want (or expect) to ever be let out of the contract.  Turns out the first rep was right after all.

  

I ended up not switching to T-Mobile, but only because I posted this here. Thanks again Logicuser.

@dad_of_2

     T-Mobile's coverage is outstanding in my area.  A co-worker of mine was getting better 4G speeds than me without fail at lunch yesterday.  I'm IT at a hospital, and my office has 4 stories of steel and concrete above it.  T-Mobile and Verizon both drop <50% 3G.  I didn't end up swapping, but I'll definitely be looking at the competition when this contract is over.

<< Post edited to comply with Verizon Wireless Terms of Service >>

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Re: Was lied to back in March about a contract. Now being told to get bent. After 7(?) years as a customer never been so ****** off.
Kyzr
Enthusiast - Level 2

Forgot to mention, I'll be making this decision Thursday as I'll be near a T-Mobile store.

And just to clarify, you guys are never going to actually get the $45/mo for the line I want to cancel.  Your options are between $350 (telling me to get bent) or at a MINIMUM $1080 (me resigning a 2 year on my oldest #).  The ethical decision here is to give me what I'm asking for.  It just happens to also make Verizon 3x as much money AT WORST.

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Re: Was lied to back in March about a contract. Now being told to get bent. After 7(?) years as a customer never been so ****** off.
Kyzr
Enthusiast - Level 2

I was lied to about an option I had when signing a contract.  Either Verizon is pretending that I'm lying about it, or they just don't care.

I wouldn't be able to drop the second line.  What I would have to do is port the non-contracted line, then straight up cancel the other line.  T-Mobile only wants to see that there was a ETF on the final bill, not which number was ETF.  I've already cleared this with them.

I've already spoke to T-Mobile.
They see Verizon/ATT/Sprint do this sneaky crap all the time.
They already told me all they look for is an ETF, not which line was ETF'd.
I WILL get reimbursed the ETF if Verizon foolishly chooses this course of action.

In the end, Verizon can stand behind a promise that was made to me last March.  Doing so doesn't hurt them financially and is the better business decision.  It's also the ethical thing to do. They can make $350 and REALLY piss me off, or $1080 and make me happy.

<< Comments edited to comply with Verizon Wireless Terms of Service >>

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Re: Was lied to back in March about a contract. Now being told to get bent. After 7(?) years as a customer never been so pissed off.
Logicuser
Enthusiast - Level 2

OK just to clarify you have 2 lines.

line 1 your original number (now out of contract)

and

line 2 number you got for your friend (still in contract)

you want to have line 1 finish the contract for line 2?

So just before i give you the info i want to advise that in the future you make sure you full read what you sign up for. in the customer agreement it states

"This agreement and the documents it incorporates form the entire agreement between us.  You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement."

this is becasue policy change and what you were told when you sign up could be true but is no longer a option.

Now in this case what you are asking for is possible in a way. the Process is called a Line Reduction and maybe 1 in 30 reps i worked with know about it. you dont move the contract you disconnect your number and have it reserved for your account then you change the number on the 2nd line into your original number.

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Re: Was lied to back in March about a contract.
Ann154
Community Leader
Community Leader

Sorry, but you can't switch contracts between lines on the account. Is the friend in a better financial situation that they could take over the line under their name? This would be an Assumption of Liability process and would allow the friend to keep the phone and number associated with it and you would avoid the ETF.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Was lied to back in March about a contract.
dad_of_2
Specialist - Level 1

T-mobile has horrible coverage, so you have to deal with that after you switch.  Make sure your are actually reading everything you are signing when you go over there. All business have their little tricks.

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Re: Was lied to back in March about a contract.
Kyzr
Enthusiast - Level 2

The process is called a "Line Reduction".  My OOC # is cancelled (and reserved).  My in-contract # is then changed to the reserved #.  This is the only thing I ever wanted.  I didn't want (or expect) to ever be let out of the contract.  Turns out the first rep was right after all.

  

I ended up not switching to T-Mobile, but only because I posted this here. Thanks again Logicuser.

@dad_of_2

     T-Mobile's coverage is outstanding in my area.  A co-worker of mine was getting better 4G speeds than me without fail at lunch yesterday.  I'm IT at a hospital, and my office has 4 stories of steel and concrete above it.  T-Mobile and Verizon both drop <50% 3G.  I didn't end up swapping, but I'll definitely be looking at the competition when this contract is over.

<< Post edited to comply with Verizon Wireless Terms of Service >>