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Want an answer

Miembro

I want a legal answer as to why Verizon is allowed to charge data use when its site redirects to another site under "contact us" which in turn causes the mobile phone to return to the same site all over again!! Amazing how Verizon has made it impossible (exception going into the "store") to talk to a rep. Like others that have been with Verizon for over 10 yrs. Customer service is a joke.  

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Re: Want an answer

Expert

There are several pages in Support too that will do that too.  I have seen it a number of times myself.  Unfortunately, I haven't had a chance to report it anywhere.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Want an answer

Sr. Member

Because without a data connection you couldn't connect ?

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Re: Want an answer

Community Manager
Community Manager

Hello icintegrity,

I definitely want to make sure it's easy for you to contact us as needed! I'm sorry to learn you've been having some difficulties. I want to make sure I'm on the best path of resolution and need some clarification. Are you using the My Verizon application on your phone to contact us or going to our website on your device? If you could please provide the sequence of events as well as the model device you're using. I appreciate it!

¡Gracias!

MelissaM_VZW
Please follow us on Twitter @VZWSupport

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