A few months ago I lost my job and was also in the midst of a divorce. I contacted Verizon to request waiving the early termination fees on two lines that were being no longer being used by my ex-wife. Attempts to make her responsible for the fees were unsuccessful. I stopped in my local store and contacted customer service. Each time I was told emphatically 'NO' that the fees could not be waived. Shame on you Verizon for being so greedy and uncaring. And please don't point out that the termination fees are part of the service contract. I get that but exceptions can be made. There are a lot of other individuals struggling with hard circumstances. Many companies, Verizon included, tout they are customer service oriented but have no idea what true customer service is and have no interest in serving their customers. I'm not asking for a handout. I'm simply asking that a 'fee' be waived. It's only a fee, a number on a piece of paper. Yes, you will say that the fee covers you for lost revenue or something. Again, selfish, selfish, selfish. For the near future you have me 'over the barrel' but that will change once the contract on my last line expires.
Well you covered all the valid reasons why they won't waive the fees.
You see if they were to waive fees to each customer for not only your reason (job loss and divorce) then it would be for other reasons Sick, Moving, loss of salary due to reduction (pay cut) etc. etc. etc.
As a business you have to understand it is not a personal decision but a corporate one.
Customer service isn't giving away money, it's helping customers understand products and find what is best for them.
When you create an account, all those lines of service are yours. Don't don't belong to anyone else on the account, just you.
What would stop me from going to verizon tomorrow getting 3 Samsung s4s for 1/3rd the retail price, canceling because x reason, and selling them on eBay..
A cancelation "fee" isn't just something on paper, it is because verizon lost money on the initial sale of a cell phone equipment to make it up over the two year contract. Next time just buy your phone instead of getting a hand out, and you won't have a contrat.
If you think verizon,AT&T,tmobile,sprint etc get good discounts on phones, think again. Manufacturers know the carrier need to have their products..
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