Voice Mail Access

[gamehawk]

I am trying to update my Voice Mail.  When I dial *86, I get "your call cannot be completed as dialed".

What do I need to do?

[vzw_customer_support]

You've reached the right place to get your questions answered. What type of device are you using?(Make/Model)

Also I'm curios when was the last time you accessed your voicemail successfully?

JoelD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[gamehawk]

Customer Service,

I have an LG Model UM2515 and I have not been able to access voice mail for

months.

I get a prompt stating "your call cannot be completed as dialed, please

hang up and try again making sure to use area code".

I would appreciate your help.

Thank you,

[removed]

Personal information removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

[vzw_customer_support]

That's really strange, gamehawk. Let's figure out what's going on. When you dial your full 10-digit number from your phone, does it allow you to access your voicemail? If so, please dial *73 and press send(will beep three times and hang up). Once done, try dialing *86 again to see if you're able access the voicemail. Keep us posted.

ShawnteJ_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[gamehawk]

When I dial my number from my phone I still get the message "your call

cannot be completed as dialed".

Thank for continuing to try to help resolve my issue.

On Sun, Oct 1, 2017 at 8:43 PM, vzw_customer_support <

[deloused · Accepted solution]

I believe what the representative meant to say next when asking if dialing your 10 digit number worked to access voicemail was ‘If not’ instead of ‘If so’ to have you perform that next step of- dialing *73 and press send(will beep three times and hang up). This function will turn off whatever incorrect call forwarding setting going on for your number and route your incoming calls to voicemail instead of to the invalid number currently occurring when you don’t answer a call

[gamehawk]

Thank you for the *73 tip. It worked and I have set up my voice mail.

Thanks a bunch.

[vzw_customer_support]

gamehawk,

We're glad to learn that *73 worked to get you the access you needed for your voicemail and that you were able to get things set up! We'll always here to help again if you need us. Thanks for being a part of the Verizon family.

ShawnteJ_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!