Long story short I had a room mate that stole my debit card, gained access to my online banking, and subsequently drained my account. I pay my verizon bill through this account and I always have a payment setup on the 1st.. I've called verizon several times, spoken to numerous people, including supervisors (before my services were suspended), now that my phone is turned off I've had to resort to your crappy chat function thus getting no where. I would like to thank verizon wireless for turning off my phone when I need it the most. I will be terminating my services and writing a letter to your board.
-Dean
I'm not sure I understand your anger. You were unable to pay for a service so it got shut off, and you are angry about that? Verizon has nothing to do with your bank account or room mate stealing your card. That's between you, your bank and your room mate. Is there something I'm missing?
I obviously understand that my bank and Verizon are separate entities, but thank you for being condescending. The point of this post is that I've always been a customer in good standing, I have a problem one time, I attempt to make arrangements to pay a bill on my next pay day because I'm wiped out (again I realize this has nothing to do with Verizon) and I am treated like crap.
Well your bank will refund your roomates theft if you filed a police report. You did file a police report?
This will put money back in your account and your room mate in jail. Why would you give a password to your debit card to your roommate ? very strange.
I don't even give my wife my banking password or pin numbers. And I don't need hers either.
Once the money is pkaced back in your account, usually within hours if you go to the bank with a police report you can pay your bill. 800-922-0204 from any phone will get you through to customer service.
And yes its not a valid reason to be angry at verizon. Tbey didn't steal your debit card.
Good Luck
Are you saying that you were trying to set up payment arrangements with Verizon and the reps would not let you do that? That doesn't seem accurate.
How many days past your normal payment due date were you trying to pay the full amount?
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