Tough situation you're in there. I hate to point the finger at any one individual, but I think you gotta throw the Verizon Store employee you dealt with under the bus on this one. Get his name and call customer service back and ask to speak with a supervisor. He talked you into keeping the phone while you were still within your 14 day window for an exchange, right? He should verify that with customer service and then hopefully they will do something for you. Though I wouldn't be shocked if they told you to get lost either.
Here it the deal. I went to the Verizon six days after getting my Motorola RAZR 16GB because it was not working right. I am in retail so I had it in my mind I was going to return it. After getting in the store the guy told me they are great phones and he can get it fixed. I said no thank you I am sure I will have problems again. He said just to try it for a few days. A few days went by and it was fine, on the tenth day it did the same thing. All I wanted to do was swap the phone and now I am stuck with a phone that does not work and there is nothing I can do about it. I have went to the store and they said to call customer service. I called customer service and they said go back to the store. What a joke! Does anyone know how long it takes an FCC complaint to get to the service provider? I do not want this phone, it have gotten zero help, I am thinking about going back to Sprint. Say what you want about them, but they treat their customers a lot better.
Based on your comments, I would assume that you did not go back to the store until after the 14 day return was past?
No, like I stated I went back before the fourteen days were up. He said he fixed my phone and it would never have the same problem again. A few days after the fourteen days it had the same problem. He lied! Now I went back to the store and he said I need to call customer service. I called them and they said I need to show them the problem at the store. I am tired of getting (deleted content to comply with)
when I have a phone that I should not even have!
Message was edited by: Verizon Moderator
You might try emailing customer service. I have gotten better results (not always great) but better than speaking with the phone reps. and store reps. On the Verizon website go to contact us then email customer service. It is not as immediate but they seem to be more helpful. If worse comes to worse demand that they at least replace it with a refurnished one. My husband has the razr and it seems to be a good phone, so far. At least you will get a phone that works. Under the one year warranty they are required to fix the problem. Good luck.
You are very welcome. Remember to be persistant and don't take no for an answer. I got Verizon to replace (with a htc incredible 2 device) a malfunctioning Thunderbolt. It was within the 14 days though so my situation was probablly different. Again good luck, I know how frustrating this stuff is.....
No, like I stated I went back before the fourteen days were up. He said he fixed my phone and it would never have the same problem again. A few days after the fourteen days it had the same problem. He lied! Now I went back to the store and he said I need to call customer service. I called them and they said I need to show them the problem at the store. I am tired of getting ****** when I have a phone that I should not even have!
Please watch the language... You said you are in retail, so you know it is in their best interest to get you out of the door without getting you to cancel the service. They got you to do exactly that. You should have stuck to your guns, and either returned it or cancelled the service when you were there.
Hey Droid Usrr. People in here are looking for help not some smart (Edited to comply with VZW Community ToS) .
(Edited to comply with VZW Community ToS) ¡Gracias!