I bought a prepaid cell phone plan because I don't use the minutes. The first year it was great. At time for payment, a technician extended my time for 4 months. Then my 2 family phones started having multiple problems. One phone was fixed but the one I use has one deleted item, the banner setting was deleted and 2 aggravating problems. When I dial the first digit, an announcement tells me how many minutes that I have available to make this call. I make the call and then receive another return call with a message telling me how many minutes I have left and when I need to make another payment. After several months of calling troubleshooting, I received various reasons for these responses. Finally I was told that there is nothing that could be done. I visited a corporate store and they replaced the phone with the same problems. A "ticket" was issued and again was told that there is nothing that can be done or is to be done and that is the end of any service. At one point I was suggested to go to another carrier. Was told by a technician that many had called in and that is why Verizon changed the program and another said that nothing could be done. What do I do when Verizon says they can't fix their program? Any suggestions?
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