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Verizon Wireless is charged me $300 to port out a phone number.
Stirling4
Miembro

Verizon Wireless continues to get worse.   I ported out a phone number to my son when he turned 18 and was charged $300. 4 phone calls later and now I have an irate husband who is now disconnecting all the phones.   We have been Verizon customers for over 10 years.   Their customer service sucks and I would rather pull my own fingernails off than to have to call them.   Do yourself a favor and go with anyone besides Verizon Wireless.   We sure will be.

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Re: Verizon Wireless is charged me $300 to port out a phone number.
mama23dogs
Líder Sénior

IF you were charged $300, it is because you were still under contract with verizon.   Either his phone was recently upgraded (5-6 months ago?) or someone else used the upgrade on another line.

Read your contract, under my Verizon, My documents.    When you purchase a subsidized phone, you agree to a monthly line fee for 2 years.

FYi:  I believe you could have done a transfer of billing responsibility for his line without incurring an early termination fee.

Re: Verizon Wireless is charged me $300 to port out a phone number.
Snn5
Líder Sénior

Very true.  I can think of no other reason for a $300 charge other than having cancelled service just a few months into a contract.  An assumption of liability would have been a very quick process with no fee.

Re: Verizon Wireless is charged me $300 to port out a phone number.
flutterfly8497
Sr. Member

Unless the OP ported the number to another carrier. Then the ETF would be unavoidable. However, there are carriers paying that via giftcard but I don't know if that would apply if the new account was not under the same name as the Verizon account.  Any company will charge you an ETF if you break contract, but they cannot charge you simply for porting the number out.

Re: Verizon Wireless is charged me $300 to port out a phone number.
Snn5
Líder Sénior

Yes, we need more information about the plan, contract, length of service, reason for porting, and general explanation of the issue.

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Re: Verizon Wireless is charged me $300 to port out a phone number.
rcschnoor
Líder Sénior

Verizon doesn't charge you for porting out a number, they charge you for cancelling a line of service still under contract. Porting out a line results in cancellation of that line of service. If still under contract when the cancellation becomes effective, you are responsible for the ETF, which in this case appears to be $300.

Re: Verizon Wireless is charged me $300 to port out a phone number.
vzw_customer_support
Asistencia al cliente
Stirling4,

We're terribly sorry to hear you're having this difficulty. As some of the users here have said it sounds like the line was still under agreement. When closing lines before the end of the agreement there is a termination charge. This isn't meant as a punishment but is rather to help recoup some of the discount that was given for a 2 year agreement. If it is still within 50 days of the line being closed you can port the line in and receive a refund of the charge. We certainly don't want to see you go.

If your son wants to set up his own account we have a process called an assumption of liability where he can take the line over and put it under his name. He would be taking over the rest of the agreement so there wouldn't be any sort of termination and no charge for doing so.

AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Verizon Wireless is charged me $300 to port out a phone number.
anm1105
Miembro

it sounds like the line was still under contract if you reactivate that line with in 30 days and then do an aol they can actually remove that etf

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Re: Verizon Wireless is charged me $300 to port out a phone number.
Stirling4
Miembro

We were not informed that any charges were going to occur. We kept the

line and the phone for our other son. So nothing really changed. The 18

year old already purchased a different plan with another company. Mi.

didn't want to really change anything except try to give him his phone

number. If we were told about the charges we could have discussed

something different. 3 supervisors said that they would fix it and then

never did. We have been Verizon customers for over 10 years with numerous

lines. We will now be cancelling phone lines as they come due and going

somewhere else. We are very disappointed how this was handled.

On May 10, 2015 10:27 AM, "Verizon Wireless Customer Support" <

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Re: Verizon Wireless is charged me $300 to port out a phone number.
mama23dogs
Líder Sénior

You have had cell service for 10 years and never heard of early termination fees before?  In 20 years with Verizon, it was always in bold print when I got a new phone and signed a new 2 year contract.  $375 early termination fee

This is what happens when you break a contract, you have to pay off the balance.  It seems you have learned your lesson, as you are now waiting until all the other lines are out of contract before seeking new service.

Your new carrier will expect you to buy your own phone and pay for service.

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