Flutterfly, it's not a question of if you or anyone cares about Verizon in that situation. It's about you evaluating the situation. Of course it would be bad of me in a moral standing to purposely cost them a ton in roaming fees. Verizon simply states to me over and over, "you signed a legally binding contract." That's all. So if I were to ask you how you feel about my situation, you would say just as you do, too bad, you signed it. But you can't tell me that if you looked at what I would do, you wouldn't say it's wrong. In fact, you've already stated that. However, I could fire back with the same explanation as Verizon, "you signed a legally binding contract." Now, all of you would still consider me the bad guy even though I'm simply staying within my contract. Snn5 points out that people with unlimited data could rack up 100GB per month just because they can. First off, every carrier out there use to throttle speeds after a certain amount, as stated in their agreements. Second, after the contract was up, they could have easily said they aren't allowing unlimited data but they still did. I know a few who never entered new agreements once theirs expired because they were still getting their old unlimited data. I can't imagine that a company would keep allowing it and spending ungodly amounts of money to do so.
So again, I only say that while I have fully and openly agreed that I would honor my agreement, I don't have to feel good that they up and slashed costs. The access fee alone just went from $40 per month to $20. And no one can say that Verizon just suddenly comes up with these plans out of thin air and immediately implements them. When I joined my gym years ago, the owner himself told me to wait until next month when he was cutting joining fees in half. He could have easily let me pay the full fee that I knew was going to be due and he still told me to hold off. That's great service. Maybe the folks at the Verizon store had no idea about the upcoming price discount but when I call Verizon direct and talk to them, they know.
I will keep my contract because I believe in honoring my agreements. But as far as my feelings towards Verizon for being so cold about this, well that's not changing. I know the meaning of integrity and their actions and attitude are far opposite. My company has an 87% customer satisfaction rating which in our industry is well above the 65% that is the current overall average. Cell phone carriers are an average of 35% industry-wide. We have a high rating because of our core beliefs and values towards our customers. Every single contract we write is for one year, with no penalty to exit. We make money hand over fist because customers still love us and our commitment to them. They pay more for our service because they believe in us and our integrity. Verizon is a little more spendy and I paid it believing the same. Unfortunately, I found out different. It's much harder to do the right thing than it is to do wrong. Evidence clear.
