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Verizon Wireless Home Phone T2000 - intermittenly stops receiving calls

PABobcat
Miembro

The T2000 will be able to receive and send calls, but then during the day it just stops receiving calls -- no ring at all.  I will have to unplug the unit and plug it back in to get it to work again.  This happens each day.

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Re: Verizon Wireless Home Phone T2000 - intermittenly stops receiving calls

Elementos
Sr. Member

This sounds like a problem you'll likely need to call Verizon directly for. But that said:

- Is the LED still blue when it stops receiving calls?

- Are the signal strength bars still lit up?

- When you call it and it doesn't ring, does the caller still receive the full number of rings, or does it go straight to voicemail?

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Re: Verizon Wireless Home Phone T2000 - intermittenly stops receiving calls

Community Manager
Community Manager

PABobcat Being able to receive calls is very important. I’m sorry you’ve been having problems with your Wireless Home Phone T2000. I certainly want to make sure everything is resolved for you. Can you please tell me when did this begin? Do you hear a dial tone? Have you made any changes to your phone recently? Please share details; we are here to help.

EvelynR_VZW

Follow us on Twitter @VZWSupport If my response answered your question, please click the “Correct Answer” button under my reply. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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Re: Verizon Wireless Home Phone  T2000 - intermittenly stops receiving calls

PABobcat
Miembro

Yes the LED is still blue when I am not receiving calls.

I have 3 bars on the signal strength.

Exactly--when the caller calls, they do not receive the full number of rings but rather it goes straight to voicemail.

Also, this does not happen with all callers.  I will call the T2000 telephone number from my cell phone and land line number and it will work fine, but I will get callers that are from outside our area call and it goes straight to voicemail.

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Re: Verizon Wireless Home Phone  T2000 - intermittenly stops receiving calls

PABobcat
Miembro

This started immediately when I got the T2000 and has continued in the week now since I have had it.

I hear a dial tone, but at the time the callers have not been able to get through, I don't know if there was a dial tone as I had no reason to check nor did I know when they called.

This is a new unit and my old landline number was ported over to the Verizon T2000 unit.

This is not the same for all callers.  When some callers call, they say they do not receive the full number of rings but rather it goes straight to voicemail.

Also, this does not happen with all callers.  For instance, I will call the T2000 telephone number from my cell phone and land line number and it will work fine, but I will get callers that are from outside our area call and it goes straight to voicemail.

The blue light is on.

And, immediately after a caller cannot get through as described (but instead goes to voicemail), they will call me on my cell phone to tell me this -- I will then call the T2000 telephone number from my cell phone and it will work fine.  So it works for me, but not for them.

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Re: Verizon Wireless Home Phone T2000 - intermittenly stops receiving calls

PABobcat
Miembro

Still having ongoing probelms with the T2000.  Today a family member called my office phone using the T2000 and they heard a dial tone, then called me, but it never rang in my office.  They then did the same thing calling my cell phone --the caller heard the dial tone, but it never rang for them or me on my cell phone.

I really need Verizon help here.

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Re: Verizon Wireless Home Phone  T2000 - intermittenly stops receiving calls

Community Manager
Community Manager

We want to make sure you can rely on your home phone service. I would love to offer you more personalized support to get to the bottom of this. I have sent you a Direct Message and will look forward to your reply! 

YaleK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Verizon Wireless Home Phone  T2000 - intermittenly stops receiving calls

Jcnp
Miembro

Same problem here.  Any solutions?

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Re: Verizon Wireless Home Phone  T2000 - intermittenly stops receiving calls

Community Manager
Community Manager

Jcnp, it's important to have a reliable form of communication and we want you to have full use of your phone. Is there any physical or liquid damage to the device? What city and ZIP code are you located in? Do you have any problems with your other Verizon services if you have a mobile device?

 

Jesus_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Verizon Wireless Home Phone T2000 - intermittenly stops receiving calls

Jcnp
Miembro

No other problems. But this is a huge problem because the phone is at my business and I’m losing money because of it.

Sent from my iPhone

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