Our goal is to provide you the best services available at all times. We are sorry to see that you are having trouble in your home area. Let's work together and ensure that you can continue to stay connected. Can you please provide us more details about the exact issues that you are experiencing?
We're sorry to hear that you're having so much trouble, Jacob. We're more than happy to take a closer look for you. What sort of troubleshooting steps have you tried on your end?
I don't see why any troubleshooting is necessary when service works extremely well in other areas. I can literally walk 5 minutes from my home and get 2X the data speeds. I can go to NYC and get peak LTE-A speeds of 300Mbps.
Jacob_92, we need to troubleshoot to help solve the issues you are having with your service. How are your calls and texts messages in the areas you experience slow data speeds? JacobG_VZW
I get dropped calls occasionally, but usually calling and texting is fine when I have 1 or 2 bars of service (even on Verizon branded device.)
This information is very helpful. Please tell us, what signal (LTE, 3G, 1x) do you see on your device when you're in the affected area? To clarify does this happen both indoors and outdoors?