Re: Verizon Tones App not working
Jakeaux
Newbie

NOT!!!!

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Re: Verizon Tones App not working
vzw_customer_support
Customer Service Rep

Good afternoon Jakeaux! We're sorry to hear that you're experiencing issues with the Verizon Tones App and I apologize for your inconvenience. Just to be sure we're on the right path to assist you, can you tell us what issues you're experiencing with the App? I'm confident we can and will assist you in resolving your concerns. I'd also like to share information with you about Verizon Tones by visiting our website at https://www.verizonwireless.com/support/how-to-use-verizon-tones/. - RobertC_VZW

 

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Re: Verizon Tones App not working
1a
Newbie

Just bought 5 ringback tones last month. Now when I log in to look at the jukebox or even just the tones they dont show up. They are in the download section but unplayable there. 

I have uninstalled and installed the app. 

Then uninstalled, restarted the phone, and installed the app. Still nothing. 

Looking for assistance. Thanks. 

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Re: Verizon Tones App not working
vzw_customer_support
Customer Service Rep

1a, we appreciate your efforts in resolving your Ringback Tones issue and I would be happy to assist. When did this start to occur? Has your Ringback Tones worked properly in the past?

 

LorenzoP_VZW

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