Verizon Switch Program

[Backlash365]

Class action lawsuit?  Hmmmm....

[Backlash365]

Times up my friend, you have until May 6th before I file a complaint with the BBB and the MN Attorney General.  Then I head off to the media, you won't sign up another customer in the state of MN when I'm done.

Ever heard the story of David and Goliath?

[naansalad]

if media can fix that issue I am sure everyone has gone with that route.

if V show or said you are not qualified or you missed time frame or you didn't did everything you need to do in timely manner then you cant get it .you can call 844-408-8470 to get more info and what answer you get then take from there.

for your statement "you won't sign up another customer in the state of MN when I'm done." it sound easy but hard to do .

keep posted here your outcome...wish you good luck and hopefully your matter get resolved somehow

[Bchandler209]

I have had the same issues.  Several submissions and resubmission to Verizon and even a long email complaint asking for help this week, only to be replied with a "form email" which clearly indicates they didn't read the email. 

I don't expect to ever see the money owed at this point and am already looking into a new carrier.   In addition, over the last 5 months I have told dozens of people about my issues (friends, family, coworkers), preventing them from switching themselves.

Although, I wont see my owed money, Verizon has lost thousands by my count.  That helps me feel a little better knowing others wont have to deal with the 5 months of BS from this poor switch program.

Please spread the word, this is a scam.  That's all we can do!

[vzw_customer_support]

Bchandler209, getting what you expected is absolutely what we want for each and every customer. We are sorry to hear that your experience has not gone smoothly and would like the opportunity to get to the bottom of this. After submitting your final bill, did you receive an email confirmation? Also, after your last submission, what status was provided?

LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[greeneyedlady501]

I'm going through this right now I switched from att after being with them for a long time because they lied to me ......I'm having an awful time the rep tells me something than sends me some thing else I'm so up set took me all week to get through to Verizon for them to hook me bk to Michael the rep that keeps telling me one thing and doing another ......what do I do ?

[vzw_customer_support]

greeneyedlady501,

What you're going through is the opposite of what we want you to experience. You mentioned that you've spoken with someone already. Are you being told that you're missing something from your claim?

ShawnteJ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ADRBUR33]

I purchased 3 phones from Verizon Wireless store. At time of purchase Verizon Wireless was running a promotion where if you switch from your current cell phone provider they would pay your early termination fee with that provider.  I have contacted Verizon every month since March and I have still not received my rebates. When I do speak to someone from Verizon they transfer you to a third-party provider. This third-party provider will not allow you to speak to any supervisor which begins the endless Circle of being transferred. I was given instructions to submit a copy of my receipt, the bill from AT&T, and a email that i received from Verizon Wireless showing they approved my trade-in. I submitted this information on April 19th, 2016; May 2, 2016; June 15th, 2016; and July 9th, 2016; to the email address that this 3rd party company provided me which was (switchresubmissions@yourwirelessswitchcenter.com).Yet no one can seem to find my email documentation, and when you call this 3rd party company at 1-844-408-8470 they tell you that their escalation Department reviews information but you're not allowed to speak to them.

[juliebugg]

All these times you were submitting did you put the tracking number in the subject line? I know when mine came back they made it very clear I had to put this info there.

[stevehorton0929]

Basically the same thing has happened to me. I still haven't got everything straightened out since I switched over to Verizon in June of this year. I wish I never left my previous carrier.