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Verizon Poor Customer Service - Refusal to Address Own Error

SL25
Miembro

Verizon has been poor in addressing an incident they created.  They are charging me for a phone which I did not receive.  I provided them a mailing address and they inputted an incorrect address and are refusing to refund me my money and respond to me.  I have written their Correspondence Team and have yet to receive a call or written reply after three letters.  In speaking with their customer service via phone, they are unable to approve a refund since they say it is out of their power.  Their lack of communication in this matter shows their poor customer service and lack of taking responsibility for their own mistakes by charging customers for phones they mailed erroneously while holding the customer responsible.  Perhaps someone could point me in a direction where I would be able to actually speak with someone who could solve my issue?

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Re: Verizon Poor Customer Service - Refusal to Address Own Error

Snn5
Líder Sénior

Liderazgo | Verizon Wireless

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Re: Verizon Poor Customer Service - Refusal to Address Own Error

Community Manager
Community Manager
SL25,

I am truly sorry to hear that this concern has not been addressed. I would love to investigate further into this. I have sent you a private message. Please respond back to my private message for further investigation.
LindseyT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Verizon Poor Customer Service - Refusal to Address Own Error

dad_of_2
Sr. Member

Did you bill it to the account?

If so, follow these steps:

"HOW AND WHEN CAN I DISPUTE CHARGES?

Si eres cliente del Servicio Pospago, puedes impugnar tu factura dentro de los 180 días siguientes a la fecha que la recibiste, pero a menos que lo establezca la ley de otro modo o salvo que impugnes cargos por la pérdida o robo de tu dispositivo móvil, tienes que pagar todos los cargos hasta que se resuelva la impugnación. Si usted es un cliente prepagado, puede disputar un cargo dentro de los 180 días posteriores a la fecha en que se incurrió el cargo en cuestión. USTED PUEDE LLAMARNOS PARA IMPUGNAR LOS CARGOS EN SU FACTURA O QUE SE LE COBREN EN CONCEPTO DE SERVICIOS DE CUALQUIER TIPO, PERO SI DESEA PRESERVAR SU DERECHO A PRESENTAR UN ARBITRAJE O RECLAMACIONES DE MENOR CUANTÍA DE ACUERDO CON TAL IMPUGNACIÓN, DEBERÁ COMUNICARSE CON NUESTRO SERVICIO AL CLIENTE ESCRIBIENDO A LA DIRECCIÓN QUE APARECE EN SU FACTURA O ENVIARNOS UN FORMULARIO DE SOLICITUD DE MEDIACIÓN CON TODOS LOS DATOS (DISPONIBLE EN VERIZONWIRELESS.COM), DURANTE EL PERÍODO DE 180 DÍAS, ANTERIORMENTE MENCIONADO. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE."

Si no se canceló, 

You should try calling customer service. Ask for the freud department.

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