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Verizon Edge - FCC Complaint

I filed a complaint against Verizon Wireless with the FCC for false advertising:

1. Upgrade anytime you want:

They do not let you upgrade anytime you want. You can only upgrade when your phone is "Eligible for Upgrade" or if you "Change your plan".

This is blatant false advertising.

If you must "Change you plan" it violates the "No Contracts" portion of the advertised program.

I encourage more people to file complaints when you run into this issue:

http://www.fcc.gov/complaints

Etiquetas (3)
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Re: Verizon Edge - FCC Complaint

Ann154
Expert

You can upgrade anytime you want.  You just have to pay full retail price, buy a used phone or use the device payment plan (the other plan not the Verizon Edge plan).

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Verizon Edge - FCC Complaint

Core2
Sr. Member

Well, it does say on the main page as well:

"After 6 months, with at least 50% of your phone’s price paid off, you’re eligible for upgrades."

But I agree, this plan does nothing but lock the consumer into a payment/upgrade cycle that is never ending, unless you double down on your device payments, or stick it out for 2 years paying $450 extra for your phone, regardless of the model.

These were my thoughts on the subject:

https://community.verizonwireless.com/thread/804289

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Re: Verizon Edge - FCC Complaint

Yes, you "Can" upgrade anytime you want, but NOT through Verizon Edge.

That is exactly the point.

You "CANNOT" upgrade anytime you want through the advertised Verizon Edge Program, which says "Upgrade anytime you want".

Re: Verizon Edge - FCC Complaint

Ann154
Expert

You probably can, but you have to meet the terms and conditions of the Verizon Edge program.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Verizon Edge - FCC Complaint

My phone is paid for, HTC Thunderbolt. Had it for awhile.

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Re: Verizon Edge - FCC Complaint

terms and conditions... "Upgrade Anytime You Want"

----- What is not clear about that statement?

Re: Verizon Edge - FCC Complaint

Ann154
Expert

Most programs have some kind of restrictions on what falls within the program or not. Why wouldn't this Verizon Edge program be any different?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Verizon Edge - FCC Complaint

If the program has said restrictions, they should be prominently displayed with asterisk notifications at the end of the statement that has the said qualified restrictions.

Verizon has not done this.

The Verizon Edge Program says, "Upgrade Anytime you Want", "No Contracts" --- These broad statements are immediately invalidated by any restrictions.

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Re: Verizon Edge - FCC Complaint

Ann154
Expert

Have you read all of the details on the program? They finally released the details today.

http://www.verizonwireless.com/wcms/consumer/devices/edge.html

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.