Re: Verizon ETF Ridiculous for Long Term Customer
gadawg12275
Enthusiast - Level 2

I see that the Verizon shills are out in force, so I'll just help you guys out - since not one of you has answered the question of what business sense does it make to give a new customer an incentive but not an existing customer.  Here is the answer:

* Verizon has run the numbers and believes that the vast majority of existing customers are just going to roll their contracts and not go through the hassle of changing providers, so they don't need to offer any incentives for existing customers.  And frankly, they are probably right. 

For me, I believe that existing customers are even MORE VALUABLE than new customers and a business shouldn't take them for granted.  But that's just me.  Verizon will get their $130 of course because I am contractually obligated to pay it.  By the way, some of you are confusing the business decision with a legal contract decision, and those are entirely separate. 

Then I'll leave you guys with your precious Verizon.  Who knows?  Maybe somebody else is better for me.  I haven't tried anything else in 15 years, so maybe it's just time for a change.

Flutter - This is just a ridiculous statement:

Maybe you should consider rewarding Verizon for their loyalty in providing you cell phone service by honoring your agreement and waiting till your line is eligible before you upgrade.

See ya Verizon.

Re: Verizon ETF Ridiculous for Long Term Customer
Ann154
Community Leader
Community Leader

Good luck with the new carrier.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Verizon ETF Ridiculous for Long Term Customer
gadawg12275
Enthusiast - Level 2

Flutter -

"When you are out of contract, you can take advantage of promotional pricing as well."

Really?  Check out the offer:

LIMITED TIME OFFER:  SWITCH AND GET $150

Get a $150 bill credit for each line when you bring your number to Verizon.  For a family of four, that's $600 in savings!

So even if an existing customer is out of contract, guess what?  NOT ELIGIBLE!!!! 

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Re: Verizon ETF Ridiculous for Long Term Customer
Weth
Legend

The other are any different?   I think not.  good luck, but I make my stand when someone doesn't live up to an agreement, which is not the case here.  you are right though, it is purely a business decision, and one I am sure their numbers show is in their favor. 

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Re: Verizon ETF Ridiculous for Long Term Customer
flutterfly8497
Specialist - Level 3

Right. Because, obviously,  anyone who doesn't hate Verizon is an employee. Your question has been answered, and you don't like the answers because it doesn't include you getting your way.

A legal contract between an individual and a business is a logical reason (that makes business sense) why both parties are held to those terms. The idea that only one party need be bound to the terms of said contract is what is ridiculous.  If you were told that you couldn't upgrade until 26 months after your last upgrade or when your current phone no longer worked because Verizon didn't think it was logical to get a new phone when the last one was perfectly functional, you would be enraged...and rightly so.  Other postpaid carriers will also require you to fulfill your contractual obligation, so enjoy.

Re: Verizon ETF Ridiculous for Long Term Customer
flutterfly8497
Specialist - Level 3

But I doubt you will turn down the promos you are offered elsewhere.  If you have the same offer from, say, Sprint, will you tell them you won't take that promotion unless they also offer it to existing customers? I think not. But hey, life isn't really a two way street, is it?

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Re: Verizon ETF Ridiculous for Long Term Customer
flutterfly8497
Specialist - Level 3

If you switch a number onto your Verizon account, you qualify for this. If a new customer sets up a new account with new numbers,  they also do not qualify for the credit. Existing customers can qualify IF they meet the parameters of the offer. Port a number,  get a credit.

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Re: Verizon ETF Ridiculous for Long Term Customer
wsard107
Newbie

That is because they don't value your business. Verizon , as well as their contracts have changed over the years, for me 10 years of loyal customer. It seems as though once Verizon started arbitration agreements with their customers they could care less about making them happy. I left Sprint because of a poor merger with Nextel communications before Verizon for receiving poor customer care and wireless service. I had three lines but only one in contract for at least 3 years, but their price plans reflect a contract phone and you receive no discounts on service for not having a contract. When I finally decided to leave Verizon to T-Mobile, I received a ETF for 300.00 on my account. No call to retain me as a customer, just a rude collection call just as the bill generated. So far the grass is much greener on the Magenta side of the fence and a much lower bill, but now Verizon has separation issues with a customer they lost with poor business practices and constantly changing terms of agreements which should warrant a breach of contract alone. I'm just venting my anger and frustrations but we will see how much Verizon cares about their customers to see if they will pay the ETF bill in good faith. Doubt it. 

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Re: Verizon ETF Ridiculous for Long Term Customer
rcschnoor
Legend

wsard107 wrote:

I'm just venting my anger and frustrations but we will see how much Verizon cares about their customers to see if they will pay the ETF bill in good faith. Doubt it. 

If Verizon will pay the bill? Your responsibility, your failure to fulfill the contract. No Verizon will not pay the ETF, why should they? Good faith of WHAT? That you will continue to be a customer of T-Mobile?

wsard107 wrote:

I had three lines but only one in contract for at least 3 years, but their price plans reflect a contract phone and you receive no discounts on service for not having a contract.

For the past 15 months, Verizon has offered a discount on service for phones out of contract.

Re: Verizon ETF Ridiculous for Long Term Customer
rcschnoor
Legend

wsard107 wrote:

I'm just venting my anger and frustrations but we will see how much Verizon cares about their customers to see if they will pay the ETF bill in good faith. Doubt it. 

For what it is worth, IF you return to Verizon within 90 days(I believe) of terminating your contract and being assessed an ETF Verizon will "IN GOOD FAITH" rescind your ETF. You can then receive the discounts on your out of contract lines of which you were unaware for the past 15 months.

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