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Verizon Data Reporting is Fraudulent

Dgallardo1991
Miembro

Why has my Verizon data usage more than doubled. I had previously used Verizon and I found it when I did switch from AT&T to Verizon my data usage more than doubled. What I move to a different state I switched back to AT&T and found that my data usage was like normal around 15 to 18 GB per cycle. So because of work I had to switch back to Verizon in order to get better service in certain areas of where I'm at. Once I switched then again found that my data had more than doubled using 28 to 27 GB every cycle. So what I'm finding is that Verizon is not reporting their data usage very well because on the other hand with AT&T I had a very low amount of data usage and now suddenly what is Verizon doing the same thing as usual now I'm using more than 27 to 30 GB and I'm 10 days into my cycle. Why is Verizon lying about the data usage for every individual?

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Re: Verizon Data Reporting is Fraudulent

glitchedpixel
Sr. Member

Considering the max Verizon tops out for data plans these days is 8GB, your usage would have you on unlimited data which makes usage a moot thing to care about.

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Re: Verizon Data Reporting is Fraudulent

rcschnoor
Líder Sénior

@Dgallardo1991 escribió:

 Why is Verizon lying about the data usage for every individual?


Not every individual. All of the lines on my account have their data reported by Verizon to accurately mirror the data recorded on each of the individual devices on the device's internal data counter. Have you checked whether or not the amount reported by Verizon is equal to what is recorded on the device's internal data counter?

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Re: Verizon Data Reporting is Fraudulent

Community Manager
Community Manager

Good afternoon, Dgallardo1991. We're glad you returned to Verizon. It's important for your data to report accurately, so I understand your concern when it's higher than normal. We always want to be up-front with our customers. I'm here to help. How do you primarily use your phone? Did you have the opportunity to review your data usage? Refer to step 2 under General Information for more information. Does this help?

 

TracyB_VZW

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