It's interesting that Verizon can offer a bill credit for switching lines from another carrier to them; however, when it comes to paying out that credit they suddenly have no idea why you're not getting the credit, only received half the credit, and you'll have to wait 7 to 14 business days to determine when/if you'll receive the credits. If you claim to honor these credits within the 3 billing cycles, then don't, does that mean that I can decide when to arbitrarily pay my wireless bill? Doubtful! Verizon is quickly becoming a deceitful carrier with their offers to do things that they fail to follow through on and waste hours of time on the phone with customer service.
This is not how we want you to feel jbEdmond! If an credit is valid on an account, we want to ensure that it is applied. At times research is required before applying a credit to verify it is a valid credit to apply. Are you having difficulites with a credit that was to be applied to your account? Please share further details.
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I ported two lines to my account in December. There was a $150.00 dollar
bill credit for each line. Last month I received half of the credit. After
calling last month I was assured that the other half would be awarded this
That didn't happen!
After a lengthy call to customer service I was told that some other
department would have to investigate the claim. Claim??? You advertised the
credit and only gave me half of what you advertised and promised. I'm
confused as to what has to be investigated and why the credit wasn't issued
in its entirety to begin with.
On Mar 11, 2015 7:15 AM, "Verizon Wireless Customer Support" <
I ported 4 phones and was supposed to receive $100 bill credit per phone April 2014. I purchased everything from the Verizon store. They told me not to worry it will come off. After a few months, I called customer service. They tell me I need to go to the store. They can't help me. I just received an email about adding another phone I will get a bill credit. So I called and told them I never received my credit from last year. The rep says, they didn't have it then. I told her I brought a coupon in when I signed up. She tells me I have to go to the store and its up to the manager if he will credit my account. I am never going to see that bill credit. Verizon customer service obviously doesn't communicate with the stores and are not helpful.
Tonight a customer service representative called trying to get me to
understand how half the credits equal what I'm supposed to have received.
Then when I pointed out that I have an email from them saying I am owed the
credits, they want to check and see if I got a gift card. How is a gift
card a bill credit? That wasn't the promotion and not what I was promised
for transferring my lines. I'm almost to the point of making a complaint
with the Attorney General's office. Once again Verizon wasted more of my
time and life over this issue. And they don't understand why I want to
leave and go to another carrier. Hmmmm.....let me think about why......
On Mar 20, 2015 10:46 PM, "VerizonProblems" <firstname.lastname@example.org>