I have been a customer of VW and I counldnt complain everytime I call, until today a lady in one of their depts was not helpful
at all. The answer to every question I asked and request I asked, is"NO, I cannot do that..NO Even managers and supervisors cannot help you!!!"
What a poor attitude toward a customer who needs help!
Was it their 1)attitude, 2)the fact they couldn't/wouldn't do what you wanted, or 3)your frustration that they couldn't/wouldn't do what you wanted? If you think it was their attitude, was it only because they said "no" when you wanted a "yes"?
If they can't/won't do something you would like, it doesn't necessarily mean that the customer service is bad.
I understand as customer service rep, there are some situational cases that they cannot help a customer and its only a manager or supervisor who can make a decision, because any rep is limited to make some managerial decision, it is just but right for her, to satisfy a customer's request to get a manager or supervisor to make a certain decision. esp if the computer says otherwise. Then by all means get a manager/supervisor to make a decision for you, that is called Customer Satisfaction. She explained that she cannot do anything, then I requested somebody higher than her....and you know what's funny I called again, it was a totally different story...The issue was resolved by someone else in the same dept.
Good afternoon, taptap
I'm sorry for the negative experience with our service team recently! Our goal is to always provide a memorable, positive experience for our customers, and we clearly dropped the ball this time. Your feedback in priceless. In the future, I am confident we will meet and exceed your expectations for world class service. Let me know if you need further assistance.
Thank you
AdamE_VZW
Follow us on Twitter @VZWSupport
YOUR NOT THE ONLY PERSON THIS HAPPEN TOO, I SUGGEST YOU FIND A NEW PHONE COMANY BECAUSE (deleted content as per VZW ToS, duplicate post, already posted on this link: https://community.verizonwireless.com/thread/785489)
Message was edited by: Verizon (M)
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