I purchased the phones at a premium retailer. I was not shown a copy of the contract or told about the fee at the time of purchase. I gave up unlimited data on 4 phones in the process. I do believe the fee is false advertising, for example if I buy a phone at full price every two years for twenty years I will never pay the fee, but if I upgrade I will pay the fee each time. Strange because I was told the fee wasn't for the phone but for other services provided to customers such as the my verizon app when I called to question this on my bill. This Doesn't seem fair across the board for all customers in fact does seem discriminatory.
Also Your customer service agent was rude and argumentative when I called about the fee on my bill. An apology could have been a good start. And finally I guess I wasn't expecting to get swindled by a billion dollar company, my bad I guess.
I have 4 smart phones on my contract and I will be looking elsewhere in the future if these furtive sales tactics continue in the future.
It seems pretty ridiculous for a company to anger their customers with a 30.00 phony fee and lose their business which generates your companies profits and growth.
b 
Good but one Heck of a Cold morning to ya.. 
