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Upgrade/Exchange/Activation Fees

Miembro

I am currently up for an upgrade and am thinking of purchasing the Galaxy S4.  I currently have an iPhone and have been thinking about getting the iPhone 5 32GB (I could care less that a new phone is coming out in less than a month so save your breath).  My question is if I decide I don't want the S4 and return in the 14 day exchange period, will I be charged an activation fee to activate the new phone?  I know there is a $35 restocking fee to send the S4 back, and I will also be charged a $30 upgrade fee, so what exactly is refunded and what exactly will be charged with the new phone?  Just to clarify (partially for my own sake), if I get the S4, pay for the phone, the upgrade fee, and taxes is that entire total refunded to me?  And then if I get the iPhone 5 am I charged for the phone, the activation fee, the restocking fee, and potentially another upgrade fee?  If someone could clarify that'd be great... If I am going to be charge a ridiculous amount of fees I'll just make a decision to commit to one phone before the first purchase.  ¡Gracias!

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Re: Upgrade/Exchange/Activation Fees

Expert

The activation fee was only applied when you opened the account.

There would only be one upgrade fee per line per upgrade eligibility.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Upgrade/Exchange/Activation Fees

Líder Sénior

Personally, I would just commit to one phone. I think the $35 restocking fee falls into the category of "ridiculous amount of fees".

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Re: Upgrade/Exchange/Activation Fees

Sr. Member

I would spend a couple hours or so in the store playing with both phones.  You are making a 2 year commitment, might as well take a 'Free' test drive first.

And yes, you should care about Apple releasing a new phone as the iPhone 5 may get discounted, the new Phone may  start at 32gb for $199, or you may miss out on a feature (such as 20% more battery life) you did not even know about.

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Re: Upgrade/Exchange/Activation Fees

Miembro

My current iPhone 4 is suffering from serious issues (my own fault - I dropped it) - I can barely make a phone call and it randomly turns off and on, and the date and time are wrong, so I don't really have a choice in caring about the new iPhone despite knowing it will drop the price of current phones.  I I've asked to borrow people's old phones, but all my friends and close family have AT&T or their old phones broke Smiley Sad

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Re: Upgrade/Exchange/Activation Fees

Sr. Member

Ahh...fully understandable then.  I keep an old Palm Pixi as a backup I can switch to in the need of an emergency myself.  We are about 30 days out from the availability date of the next iPhone, if all rumors are true.

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Re: Upgrade/Exchange/Activation Fees

Community Manager
Community Manager

A broken phone is never any fun lisch67! Do you have an equipment insurance plan? Have you checked your upgrades by dialing #UPG? We have options to meet your needs!

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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Re: Upgrade/Exchange/Activation Fees

Miembro

Yes... I have insurance, but I was also up for an upgrade.  I didn't want to spend $169 for the replacement phone when I could get a new phone for $199, but I was also trying to hold out to see if there was going to be a new iPhone announcement in September to see if it would drop the price of the current iPhone.  I played with the idea of switching to a droid for many reasons, but ultimately decided that I am an iPhone person tried and true.  I was also just concerned with shelling out a bunch of money for the iPhone when it's going to be cheaper in a month, but that's always the case with technology. 

Also, the money issue was a huge factor (it was tight this month because I just moved) but, I found out that I could part of the cost of my phone on my bill, which is so awesome!!  I am glad I could pay for part of the phone up front and put the rest on my bill for next month when I have more funds available, it took some of the pressure off of my decision, so I went with the iPhone 5.  Thanks everyone for your help!

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