Unethical move by Verizon employee
Elpuerco
Newbie

I am typing this to feel better since I have a feeling nothing will come of it.  My family has been a customer of theirs since they first started offering wireless services. In September my 16 year old daughter broke her phone and wasn't due for an upgrade until December.  I called 611 and asked if there was anything I could do to get her a new phone.  The employee told me I could use my upgrade and give it to her and I could go back to me basic flip phone without having topay for the data package.  I agreed and they sent me a phone and agreed to a two year contract.  I got the bill and it included the data fee.  I called 611 and was told by 2 different employees they were going to credit me and remove it from the account.  Today I called customer service and was informed they can't get rid of the data package and am stuck with it even though I have a flip phone. Verizon obviously doesn't care about long term customers and the saga will continue.

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Re: Unethical move by Verizon employee
Ann154
Community Leader
Community Leader

The policy was changed recently to requiring a data plan for a line that was upgraded with a new smartphone for the entire length of the contract term. I'm not sure what the exact date was. The policy was changed to keep people from doing exactly what you tried to do.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Unethical move by Verizon employee
soldier2014
Enthusiast - Level 1

You are going to have to go to small claims court like us. Sue them for what it will cost you to pay off your contract and court cost. Verizon is so big now they forgot about the long term customers who made them this big and don't forget

http://www.bbb.org/BBB-Locator/

http://www.consumeraffairs.com/cell_phones/verizon_wireless.html

https://www.ftccomplaintassistant.gov/#crnt&panel1-1

Re: Unethical move by Verizon employee
Elpuerco
Newbie

I understand why it was done and the only issue I have with it is that I was told I could do it by their employee and either the employee lied to me or he lied to me.

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Re: Unethical move by Verizon employee
Logicuser
Enthusiast - Level 2

It sounds like the rep just placed the order incorrectly. if both your line and your daughters are on the same account they should have placed order as a alternate upgrade. (your line contract extends but activation it set to another number.) the becasue the phone is set to activate to a different line yours wouldnt have ended up with a data requirement.

The rep must have just ordered under your number and they switched it around after the activation went through.

A Customer service manager can remove the data plan "contract" and should becasue this is totally rep error.

I would call back make them read over their own policies till they understand.

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