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Treated with disrespect by customer service then accused of fishing for discounts.

Miembro

So I called verizon wireless customer service to upgrade a phone on the 30th of Sept. and was told by the representative that it would be no problem and that about 6 months ago I was disrespected by another rep so they told me I would receive a $50 rebate on my next upgrade. Well they tried not to honor that rebate and accuse me of trying to fish for rebates and discounts which first off I feel is very disrespectful to say to a loyal customer since 2007. I then had a phone stolen awhile back so I suspended it because I was grand fathered in to the unlimited data and wanted to keep it so I kept paying for the line to keep the unlimited data then get informed I wont get unlimited data once I upgrade my phone that was stolen because they don't offer that no more. I was never informed of that or I would have just dropped the line so I didn't pay for it since february. I did get alittle upset but I did apologize and then asked to escalate the call to someone higher because I felt I should have been informed of this so I wasn't paying for a phone that wasn't even being used, but instead of the rep escalating the call he hung up on me which really upset me. I called the next day Oct. 1st and explained what had happened the day before and all they wanted to do was to tell me to basically get over it they are sry. Well I asked to speak to a supervisor and actually got connected to one instead of hung up on and she apologized and offered me some free minutes which I did appreciate but I have 1400 mins a month and only use about 700 so I asked if they could do something different because that wouldn't help me out at all that would have been totally pointless. Well that supervisor said she would call me back the same day and never did so I called back at ten because I know customer service closes at 11pm est. Obviously the supervisor knew one of their reps were disrespectful to me that's why she offered me the minutes. Well after calling back I was told I was just fishing for discounts and rebates. I told the supervisor to go back through the notes and see if I have ever received a rebate or discount or credit that I didn't deserve because they way I was treated by their employees. He told me that he would not offer me anything but an apology for being disrespected and taking days to try to get and upgrade that I would just have to deal with it cause he felt I was fishing. I've been a loyal customer for almost 6 yrs and recommend verizon to everyone but the way I have been getting treated lately is causing me to want to switch to AT&T which they told me they would match everything verizon offers me and unlimited data if I switched but I turned them down cause verizon has always taken care of me. Now My wife wants the upgrade for free cause the way we were treated the past few days but I felt that was too much to ask so I asked for $100 rebate on my upgrade instead since im losing my unlimited data and ive been paying for a suspend phone since Feb. I didn't feel that was too unreasonable. I that got too frustrated and gave up and just ordered the new phone at normal 2 yr price but verizon is putting a hold on my order and still hasnt called me back about what they are going to do about how ive been treated and everything im losing and all the wasted money ive spent thinking I was getting to keep unlimited data. I don't feel I was fishing for anything or asking for anything unreasonable still no phone calls about what's going on, their is a hold on my upgrade after I have already paid for it and my wife needs it by when the ship date says it will be here cause she is switching from att to verizon but has her att phone sold Friday but has to have her new phone by then cause she is a nurse and needs her phone for when she is on call and verizon is screwing with our jobs now. I feel I should be compensate for the way this loyal customer has been treated but with something that I can actually use instead of minutes I don't need especially when I know the reps can giv up to $500 credits and all I asked for was an extra $50 on top of the other $50 for being disrespected before. and I also want my new phone here by Thursday when I ordered it Monday.

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Re: Treated with disrespect by customer service then accused of fishing for discounts.

Leader

wow, wall of text

got a cliffs not version?

or maybe paragraphs?

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Re: Treated with disrespect by customer service then accused of fishing for discounts.

Sr. Member

Cliff Notes Version: (assuming male from name, apologies if wrong)

1) He has been a loyal customer since 2007 (must be loyal, mentioned several times)

2) 6 months ago he was disrespected by a service rep and apparently told he would receive a $50 rebate on next upgrade

3) When he tried to upgrade recently, they didn't want to honor the rebate and disrespected him again!!!!!

4) He had a phone stolen in Feb, and because he wanted to keep unlimited data, he continued to pay the plan (not clear if he understands that he would have to pay an ETF if he didn't)

5) He now finds that Verizon won't let him keep unlimited if he upgrades at a discount, so he feels 4) was a waste.

6) After more complaints, supervisor offers him more minutes, which is useless as he doesn't use anything near his allowance

7) He wants a $100 rebate

😎 He is a loyal customer, but is talking to AT&T who will apparently match his unlimited.

And we didn't get to the $30 upgrade fee.

HTH!

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Re: Treated with disrespect by customer service then accused of fishing for discounts.

Leader

1. oooh 5 years?

2. yeah, ok, any mention of how he was disrepected?

3.  uummmm ok

4. CPO, CL, ebay?

5. well duh, everyone knows this

6. it was something

7. never gonna happen

8.  if att works, go for it

oh that pesky fee

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Re: Treated with disrespect by customer service then accused of fishing for discounts.

Novice

What I really liked was the part where his wife is an on call nurse but she was so "excited" (my words not his) about switching to verizon she sold her att phone before getting her verizon phone! And now verizon is messing with "their" jobs because they decided to sell the phone! CLASSIC!

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Re: Treated with disrespect by customer service then accused of fishing for discounts.

Sr. Member

Talking of pesky fees, I forgot to mention the "wall-of-text to cliff notes" translation charge.  Please remit $35 at your earliest convenience

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Re: Treated with disrespect by customer service then accused of fishing for discounts.

Leader

can i bill that to account?