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Tier 2 blew me off.

dbalagna
Miembro

Tier 2 support closes at 9 on the weekend, I'm cool with that.

I called customer care at 8:20 and held for about 20 - 25 minutes for a rep to answer and transfer me. Customer care was helpful.

Tier 2, however, let my call sit on hold for 15-20 minutes until 9 when they closed, and kicked my call back to customer care without even answering (there was a automated response that told me to wait while my call was transferred, which I assumed was finally going to a tier 2 rep, but nope).

20 minutes later a customer care rep picks up and I tell them what I need, and they tell me that my issue is for tier 2. I told them I knew that and that's who I thought was answering...

So I was on the phone for an ENTIRE HOUR just to hear I have to call back tomorrow!

Tier 2 wouldn't take my call 20 minutes before they closed and all I needed was literally one little checkbox checked. Less than 30 seconds worth of work.

UNSATISFACTORY

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Re: Tier 2 blew me off.

Tigerstep
Novice

You called late. There's already short staff at centers, weekends being the worst. It's not like people are sitting there watching YouTube videos, it's high volume with low staff answering calls.

No one blew you off, it was poor timing.

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Re: Tier 2 blew me off.

dbalagna
Miembro

How is an old man like me supposed to know that, though?

I would be ok with it if someone had said there was a high volume of calls with little staff, but no body said anything, just transfered my call around.

I mean if they couldn't handle the call, why did they even transfer me? They could have just said we can't help tonight, right? The I would have just said ok and called back tomorrow.

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Re: Tier 2 blew me off.

Macfahad
Miembro

@Tigerstep It's Amazing him calling 40 minutes before is calling too late. It's simply amazing that people are okay with this kind of customer service. I don't know about you but other people have lives they need to live and not waste their time. 

im shocked at how appeased some of these people are with garbage service!!! Amazing!

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Re: Tier 2 blew me off.

Community Manager
Community Manager

Dbalgan, we do want to thank you for taking the time to post in. We definitely want to make sure that you are able to get your issues resolved in the best way possible. So we can help work on this with you, can you please provide us some information on the reason for the call by sending us a Private Message? JoseL_VZW

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