Hello lashaun2010,
Your patience is definitely appreciated! May I ask what was the results of your conversation with HTC? Also, is there any physical or liquid damage on the device? In order to explore options on this unique situation, we would need the software and android version on the device.
Thank you…
ArnettH_VZW
Follow us on Twitter @VZWSupport
basically thy could not figure it out, told me I could send them my phone and go without while they work on it.
android version 4.4.2 htc sens version 5.5
softwarenumber 2.16.605.2
htc sdk api level 5.69
I have done all of this! I believe it is a problem with this phone model.
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