Just wanted to say thanks to online chat agent Ana. She was very friendly, instead of sounding like a robot, and very helpful. She was willing to research my issue when everyone else just gave up and said not possible.
I MUCH prefer to use online chat over calling CS, so I use chat alot with all kinds of companies. Ana is by far the friendliest chat agent I can remember. I was so impressed I made this account just to let Verizon corporate know about her. And also, VZ, your forum sucks. Hard to naviagate, not intuitive at all. Took me a few minutes to figure out how to post, so even more credit to Ana
Thanks Ana!
Verizon corporate, if you want more info about my feedback or experience then let me know. Ana deserves it
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