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March 2013 I purchased a iPhone 5 with 2 year contract...end date 3/15/15. In April, 2015 I took advantage of promotion for lower line fee, same phone. I am considering going with another carrier which is cheaper and I checked on my termination and was told I would owe $175. How is that possible since I already completed my phone contract? Also they show my contract ends 4/25/2016. Did I get charged another $350 for just reducing my line charge? Not a happy camper.
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Hi janmarie1012!
We don't want to lose you and I'm here to help! As a consumer I realize the importance of saving money, let's look into this. I will be sending you a Private Message momentarily.
AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!