This past Friday, I called VWZ sales and ordered for a 4G LTE Fusion Home system for installation on Tuesday signed agreement, heard nothing, checked site "pending", spent 1 hour 34 minutes on hold and got Tyler (Tampa, no thanks) who said I was transferred to the wrong place by the "girl" before him (guy needs some workplace training, people/ she was lovely- kept checking in on me every 10 minutes during the 1 hour hold), then Tyler immediately transferred me to what he "thought" was 4G LTE but was a garbled, inaudible phone prompt queue, that, when not accepting "0" for response -- my act of desperation to find another real life person given nothing I heard was intelligible over static and recording garble -- disconnected me. A five mile run later, I am back at it, but when I search the orderon my account site, there is no record of it whatsoever. I went to the local VW store and they say they don't install Fusion here. Huh? Help? What is the "right" place to call? Gracias.