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Significant change in signal

ampoinse
Miembro

I have had wonderful signal on my drive home for the past 2-3 years, the past two have been with my iPhone 4.  Suddenly, 3-4 weeks ago my signal had significantly decreased and I'm dropping calls constantly.  I can't even use my phone at home anymore, which has not been an issue for quite some time.  Has something happened recently that could be causing this issue or is there something that I can do?  I like my phone and would like to keep it and I don't want to go to a land line again when I know that I don't need it.  Please help if possible.  ¡Gracias!

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Re: Significant change in signal

Community Manager
Community Manager

Thanks for the additional information ampoinse! I have checked my resources for your ZIP code area and I found some information indicating that this a variable coverage area. This means that service is impacted for factors outside of our control and service may be spotty in some areas and more challenging indoors. While there nothing we can do for outdoor service in this area we have a device that has greatly improved indoor service for others in your area. If you experience indoor service issues please consider the Network Extender as it may greatly improve your wireless experience while indoors. http://vz.to/1jMR0HT

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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Re: Significant change in signal

LRVassar
Sr. Member

What is the ZIP for the location having an issue? Is there a cross-street? Address? (Not your home address, but the address you're having an issue, such as a business.)

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Re: Significant change in signal

ampoinse
Miembro

The zip is 27349.  Greensboro-Chapel Hill Road throughout that whole zip code seems to be an issue, in addition to the surrounding areas.

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Re: Significant change in signal

LRVassar
Sr. Member

ampoinse wrote:

The zip is 27349.  Greensboro-Chapel Hill Road throughout that whole zip code seems to be an issue, in addition to the surrounding areas.

If you're having an issue in such a big area, you probably want to see a representative at your local retail store about SIM replacement. That may not work, but it's a step in the right direction.

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Re: Significant change in signal

Community Manager
Community Manager

Thanks for the additional information ampoinse! I have checked my resources for your ZIP code area and I found some information indicating that this a variable coverage area. This means that service is impacted for factors outside of our control and service may be spotty in some areas and more challenging indoors. While there nothing we can do for outdoor service in this area we have a device that has greatly improved indoor service for others in your area. If you experience indoor service issues please consider the Network Extender as it may greatly improve your wireless experience while indoors. http://vz.to/1jMR0HT

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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Re: Significant change in signal

Datono
Miembro

Just recently, i too have noticed a problem with disconnects and loss of service where this rarely happens.  After some technical testing on signal, upload, download speeds.  Signal was same as usual, but upload speeds are down 66% (300-500kbps) to 60-120kbps.  Downloads are fair to good 1mbps to 4mbps (2 years ago, was regularly 2.5-8mbps) but down overall.  Some nights can expect 600kbps to maybe 1mbps download speeds (unacceptable for LTE).  Also, at 8 to 8:45pm PDT, like clockwork,  the ISP router resets and all connections go offline for a few seconds to minutes.  sometimes i spend 15min restoring my connection via MiFi 1410L 632F Secure connect. (Hot Spot)  BUT, even after restoring the connection, the upload speeds are so low, that maintaining a simple low-bandwidth server connection isnt possible. (must be able to ping server to say "Hey, I'm still here", in layman's terms).  Service here at Shelton, WA has continued to decrease in both quality and quantity.  And recently, service here is getting to the point i am seriously thinking of changing providers since Verizon is in capable of keeping a good balance of download and upload speeds. For LTE, its not what one would expect to have in a location that is the darkest red the coverage map has.  OK, enough banter and back to the change of service signal and bandwidth decreasing.

Please come out and test, qualify, and run diagnostics on the towers around 98584 zip code.  service is getting sickening and causing far too many server disconnects that usual. (4 in 20 min.) 6/25/2014

DT

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Re: Significant change in signal

Community Manager
Community Manager

Thank you for taking time to reach out, Datano. We are dedicated to offering you the best possible wireless experience! Is this happening primarily indoors? I have seen that the terrain and other factors are affecting the reach of the signal in the area however I do not have specifics regarding future build plans. To ensure you are completely provisioned to the network please remove and reseat your SIM card.

Gracias,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: Significant change in signal

Docuted
Miembro

For 10+ years, I had awesome signal in my house. I had 2 Samsung phones S-3 and S-4. In the past month, both of our phones signal had significantly decreased and dropping calls constantly. We had hard time using the phone at home. Contact Verizon and had the ticket open. No one call back for the any update. I tried contact them after 2 weeks. They responded, Verizon technicians are working on my area. It's been almost a whole month, no one call for any update and our phones signal still very weak.

BTW.. Verizon wireless customer support recommended my Samsung S-3 need to upgrade to the new phone. Then I ask what about my wife phone Samsung S-4,

her phone no need to upgrade. She has a new phone.  I told them both of our phones signal had significantly decreased and dropping calls. That's not making sense!

Please come out and run diagnostics on the towers around 94538 zip code..

Gracias

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Re: Significant change in signal

Community Manager
Community Manager

Docuted,

Sounds like an unusually long wait to hear back on the issue there. We want to get you back in business! I'd be happy to review that for you. Just send me a Direct Message: http://vz.to/1v0uLEw .

BrianP_VZW
Follow Us on Twitter @VZWSupport

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