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Signed up for free Disney+ but find $100.06 charge on bill under Verizon media and apps

spshultz
Miembro

Was reviewing our latest bill and find a $100.06 charge under "Verizon media and apps" section for the free Disney+ we signed up for in November.  We do have the Unlimited Data plan so I believe this should be free for the year.  However, what's odd is that the $100.06 was not applied to the final total of the bill and looking at next months potential bill shows the same thing.

Anyone know why this charge is there and why it's so much?  Gracias.

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Re: Signed up for free Disney+ but find $100.06 charge on bill under Verizon media and apps

Community Manager
Community Manager

@spshultz

 

It's always good to have an accurate bill, so let's check that out. The $100.06 amount you described is a known billing display error. It could also show up as a $49 or $99 charge, but you'll notice  that whatever the amount is, it does not get added to your actual bill. This is also unrelated to your Disney+ subscription, so there is no need to make any changes to that. Apologies for any confusion, but you can disregard the display error as it is not a charge.

 

RussellM_VZW

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Re: Signed up for free Disney+ but find $100.06 charge on bill under Verizon media and apps

Lambchop0212
Miembro

I see the same thing on mine as well. Just a little confusing as to why it's there.

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Re: Signed up for free Disney+ but find $100.06 charge on bill under Verizon media and apps

Monday55
Miembro

I have the same problem.  It was for $49.99

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Re: Signed up for free Disney+ but find $100.06 charge on bill under Verizon media and apps

cap910
Miembro

I had $49.99 charge too and they tried to tell me it wasnt a charge and it was just showing what the fee would be if we paid for it, yet it is a charge in big bold black numbers!

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Re: Signed up for free Disney+ but find $100.06 charge on bill under Verizon media and apps

Monday55
Miembro

cap910.  That's exactly what I've experienced.  They keep telling me it's a mistake and not figured into the bill.  Did your bill actually go up from last month?

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Re: Signed up for free Disney+ but find $100.06 charge on bill under Verizon media and apps

5757
Miembro

I was charged 99.98 and have been waiting on the phone 43:37 to talk with them.  They also charged 9.99 on two of my lines for the apple music when it was suppose to be free.  Tricking people!!  

 

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Re: Signed up for free Disney+ but find $100.06 charge on bill under Verizon media and apps

Tigerstep
Novice

Look closer. Top of the bill shows the total per individual line. Take that info and look at each line. 

You'll notice you don't have any extra charges. Verizon's new bill layout is just trash.

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Re: Signed up for free Disney+ but find $100.06 charge on bill under Verizon media and apps

Community Manager
Community Manager

@spshultz

 

It's always good to have an accurate bill, so let's check that out. The $100.06 amount you described is a known billing display error. It could also show up as a $49 or $99 charge, but you'll notice  that whatever the amount is, it does not get added to your actual bill. This is also unrelated to your Disney+ subscription, so there is no need to make any changes to that. Apologies for any confusion, but you can disregard the display error as it is not a charge.

 

RussellM_VZW

View solution in original post

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Re: Signed up for free Disney+ but find $100.06 charge on bill under Verizon media and apps

Monday55
Miembro

I chatted with a representative for over 45 minutes yesterday and they they accidentally disconnected the chat.  My bill actually did go up but they never actually was able to explain why.  The bill is so confusing. 

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Re: Signed up for free Disney+ but find $100.06 charge on bill under Verizon media and apps

Community Manager
Community Manager

I would be happy to assist you with your questions regarding Disney+. This is only showing you what you would have paid with the Disney+ subscription. This is not added to the final balance that is due.
EllisandraC_VZW

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