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Set up Promise to Pay, still incurred late fee?

Miembro

So, about a week ago, before the end of the payment period, I set up a promise to pay for today (the start of the new payment period). Well, the bill last month apparently carried over to this bill and then I incurred a late fee for not paying within the 5 days.

I specifically set up a promise to pay to prevent this. Is a late fee to be expected even if I use promise to pay?

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Re: Set up Promise to Pay, still incurred late fee?

Expert

Call financial services. 866.266.1445

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Set up Promise to Pay, still incurred late fee?

Novice

How to Pay Bill FAQs | Verizon Wireless

2. What is a promise to pay?    

  • Una promesa de pago es el compromiso de pagar una cantidad indicada, en una fecha determinada, para evitar actividades de cobro. You can set up a promise to pay arrangement in My Verizon on the Make a Payment Arrangement page with your smartphone, tablet or computer browser.

7. Will a late fee still be assessed if a payment arrangement has been scheduled?    

  • A late fee will be applied if payment is received after the due date. A promise to pay will not prevent late fee assessment.