cancelar
Mostrar resultados para
Busca en su lugar
Quieres decir:
Highlighted

Service Problems

JASEBE76
Miembro

I recently moved offices - now located in zip code 22209 - and the service for my phone both in the building and outside is really bad. Rarely 4 G LTE.  Calls drop. Apps do not work. Can you guys work on this?

Etiquetas (2)
0 Me gusta

Re: Service Problems

Community Manager
Community Manager

JASEBE76, our valued customer's service concerns are always our top priority. Hearing that you're experiencing service issues (e.g. dropped calls and apps not working) both inside and outside in the zip code area of 22209 (Arlington, VA) is a very urgent matter. Rest assured we will do everything we can to get these service issues resolved for you.

At present, we're not any network servide issues or service outages with our cell towers in and around the 2209 zip code area. However, we'd like to dig deeper into this urgent matter.

You mentioned having recently moved to your current office location. How long have you been experiencing issues with dropped calls and apps not working at your new office location? Are there other Verizon customer's service being affected there? What make/model phone are you using?

RobertC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Me gusta

Re: Service Problems

JASEBE76
Miembro

I moved early September.  The problems started immediately. I have friends who also you VZW who have the same problem. I am using an opine and they have an android phone.  Calls and apps also do not work outside the building.

Jason [Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator.

0 Me gusta

Re: Service Problems

Community Manager
Community Manager

We understand the importance of having consistent service Jasebe76. If you leave the 22209 area are you able to use service without any issues?

 

 

Thank You,

MichelleS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Me gusta

Re: Service Problems

JASEBE76
Miembro

Yes if I leave the area around [removed] it works just fine a few blocks away. But I have to move 3 or 4 blocks to get it to work.

Jason [removed]

[removed]

Personal content removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

0 Me gusta

Re: Service Problems

Community Manager
Community Manager

I know how important it is to be able to use your phone at work, JASEBE76. You have provided some great information and I would like to escalate your concerns as other Verizon users are experiencing the same issue. I have sent a private message in order to further assist you. I look forward to your reply.

 

LaurenC_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Me gusta

Re: Service Problems

red4701
Miembro

I recently moved to 84044 and there is terrible service inside my home. It is two stories and it doesn't matter which level I am on, I barely get one little bar and calls cut out all of the time. Please fix this!

0 Me gusta