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Service Issues
Vaio165
Contributor - Level 1
‎04-29-2015 09:09 PM

I am having service issues and wondering if anyone else is? Spotty internet(data) very slow and will not finish loading websites. The signal keeps switching from 4G to 4G Extended I need use WiFi. Call text no issues just with internet data. Location Casselberry FL 32707.

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Re: Service Issues
vzw_customer_support
Customer Service Rep
‎04-30-2015 06:39 AM
Oh no Vaio165! I want to make sure you data is in working order! Everything look A okay over here as far as service goes. What is the make/model of your device? When did this start? Is anyone else having the issue?
AmberF_VZW
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Re: Service Issues
Vaio165
Contributor - Level 1
‎04-30-2015 02:55 PM

First the phone is a replacement VZW gave me. It is a BlackBerry Q10 latest OS updates. I had full bars of 4G today but still took forever/not load. Stated just yesterday 4/29 and still going on today 4/30 no one else in my family has any issues.

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Re: Service Issues
vzw_customer_support
Customer Service Rep
‎05-01-2015 05:45 AM
That's really odd this is happening, Vaio165. Please try powering off, removing SIM card for 1 minute, then reinsert and turn back on. Let's see if this helps with your service, connection, and speeds. http://vz.to/1dAt4JF Please keep us posted.

VanessaS_VZW
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Re: Service Issues
2Geckos
Newbie
‎05-27-2015 10:17 PM

We have been having service issue starting on May 24th in Casa Grande AZ.

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Re: Service Issues
vzw_customer_support
Customer Service Rep
‎05-28-2015 10:04 AM
2Geckos-
Your signal should be working top notch! Sorry to learn this has been happening for a few days already. Are other Verizon Wireless customers having same issue in this area? What zip code are you in? How many bars of signal and any dropped calls? Please provide us with more details so we can get to the root cause.
CarmenT_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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