Service Cancellation

[kimrjones1]

I really should just save this message as it appears I’m going to keep repeating it! Please forgive my frustration.

I order Verizon in Aug but change services after getting a better deal.

I was told to take the phone to the store, the store told me to send it back by mail, got the mailing label and returned it.

Checked the tracking and the phones were received on 8/18/15.

Was then told that it may take a day or two to cancel service.

So I gave it 4 days, still wasn’t cancelled, I was assured that the issue was something that Verizon need to do on their end and if it hits the 14-day I will not be held accountable.

Now here it is Nov and I’m getting robo billing calls, I called customer service which was of no help stating there was no record of me talking to any reps who would notate the account if it went beyond the 14 days.

The Cust. Serv. Rep states there is a bill due for approx. $200 I don’t understand why I did everything I was told to do.

What happened from the time the phones were received until now and why didn’t the store take the phones back this seem that the issue could have been avoided? Everything was supposed to be notated on my former acct.

I don’t know what else to do, please assist!

Thank you in advance

[vzw_customer_support]

Hi Kimrjones1,

We always want your bill  charges to be accurate. It saddens me to hear that you have choosen to leave VZW. We can definitely review the account for additional options. I have sent you a direct message for account review.

Thanks,

PamelaF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[kimrjones1]

Thank you so much Pamela

name Kimberly [removed]

number [removed]

Thank you again

Personal Information removed as required by the

Edited by Verizon Moderator

[vzw_customer_support]

Kim,

Thanks for the details. I have sent you a direct message for account review.

Thanks,
PamelaF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!