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Re: Scam: voicemail - account suspended

Asistencia al cliente

We want to make sure to prevent all possible Scam/Spam calls as much as possible.  Here is more information regarding this:

https://www.verizonwireless.com/support/knowledge-base-218765/ (Please be sure to review all the options in the links at the bottom of this page)

SeanC_VZW

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Re: Scam: voicemail - account suspended

Miembro

I just got TWO calls like this no more than 5 minutes ago. Answered the second one, with that same intro of "your Verizon acct has been suspended". Waited for a few seconds after the options and then they hung up.

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Re: Scam: voicemail - account suspended

Miembro

I keep getting these calls from my voicemail listing my number as the caller. Obviously a scam, mine from Microsoft saying they had to change my ip number or my account would be canceled. Other than hanging up what can be done about these calls. Is Verizon doing anything to stop them?

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Re: Scam: voicemail - account suspended

Miembro

Had the same thing happen to me today. Twice. First time I missed the call.

Second time... I was curious... hit 2 to speak to a customer representative...

As soon as he answered...I knew something was off. Lots of background noise, poor quality call. 

I asked for his Verizon Employee ID Number...

His response:

"****" and proceeded to hang up on me.

Well then...

Verizon... you need to do something about this. 

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Re: Scam: voicemail - account suspended

Asistencia al cliente

As consumers ourselves we understand the importance of stopping unwanted calls, and we have different options available. Please tap in the link below for more information:

https://www.verizonwireless.com/support/block-numbers/

MariaV_VZW

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Re: Scam: voicemail - account suspended

Asistencia al cliente

Rosesmith01, spoofing is concerning and regret to hear you are experiencing these types of issues. In general, these issues are handled by the FCC on the following web page https://www.fcc.gov/consumers/guides/spoofing-and-caller-id. Verizon offers Caller Name ID https://www.verizonwireless.com/solutions-and-services/caller-name-id/ to stop mystery calls. Does this help?

DavidC_VZW

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Re: Scam: voicemail - account suspended

Asistencia al cliente

I've received similar calls. Our goal is to help. Here's a link to our Call Filter details that may be helpful https://www.verizonwireless.com/support/call-filter-faqs/#spam-block. Otherwise, you can report unwanted calls here donotcall.gov/. 

 

CoreyM_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Scam: voicemail - account suspended

Miembro

Evidently they are at it again...just received this same call today from 1800-922-1618. Gave me an option to press 1 to reactivate or 2 to talk to a representative. I hung up without responding.

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Re: Scam: voicemail - account suspended

Asistencia al cliente

Thank you for that information. It seems like this was a spoofed Caller ID that contacted you. We would still like to review your account to ensure there isn't anything fraudulent on your account. We sent you a private message to get started.

 

ChristianP_VZW

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Re: Scam: voicemail - account suspended

Miembro

Got this call today.

Knew right away it was a scam. Did not press any buttons on phone. They spoofed it with my own phone number so nothing to report as spam.

 

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